Plan B

The Small Print

While the "small print" can sometimes be a pain, at Plan B we understand that the detail is there to protect both you as a customer and us a supplier and we commit to set out in very clear terms what the project is going to include and just as importantly not include. All of our project documents play a part in ensuring that not only do we all fully understand what is involved but clearly defines who is responsible for what and when. The following processes assists us all in ensuring that we can move from order to completion smoothly and within the timescales agreed.

Review of Pricing, Terms, Conditions and Contracting

Plan B have started a root and branch review of all process related to pricing and client contracting with the aim of updating and amending some details as a consequence of the changing world. We are not expecting major changes but the current situation has flagged up some areas that we need to clarify and formalise and we hope to have this completed by the end of December 2022 and communicated to all clients immediately thereafter. We shall then reissue new and more detailed contract summaries to all clients for signing digitally ahead of their implementation in early January 2023.

Recurring Revenue Model

Quoting and Contracting

Price and Checklist

All of our website packages are outlined fully and with clarity to ensure there are no future surprises. We are continually developing our content and destination management system and therefore the list is always the minimum you will get as additions and improvements are continuous. We will normally issue a standard price list as an indication of our services and then tailor the requirement following discussion. You can read more about the recurring payments model below.

The pricing model is being revised for early 2023 - please get in touch for detailed information.

Claymore Rooms Pricing 2022

Detailed Quote

The detailed quote will cover all three of our cogs as it relates to your project - Site | Relationship | Conversion - and specify clearly what is and isn't expected from both parties. This detailed quote once accepted will trigger and shape the final Confirmation of Order. 

Digital Quotation Sample

Confirmation of Order

At the time of confirmation we will provide a summary of the agreement with details of costs, inclusions, project timescales and will be accompanied by the initial set up invoice and link to the monthly Direct Debit for the recurring payments. This document is to be read at all times in conjunction with the Contract and Full Terms and Conditions below and forms the contract between Plan B Digital and client on receipt of the digitally signed order.

Sample Confirmation of Order

Contract and Full Terms of Conditions

This document is an integral part of all offers and is deemed as being accepted on the confirmation of order above. It is detailed and covers all potentials disputes and occurrences and is an inbuilt part of our client agreement and applies to all projects however small protecting both supplier and buyer. These T&Cs are also under review to allow for changes through Brexit and operating processes.

Read Full Terms and Conditions

Invoicing and Payments

On confirmation of order Plan B will raise the amount for the set up fees for the project along with a link to set up the monthly payment by direct debit. Both the set up fees and direct debit mandate must be cleared before the project will commence.

Read More About Pricing and Recurring Payments Here

Project Management

Effective and open project management is the key to a cost effective and timely build programme. During the project all clients will be provided with the following as a minimum;

Entity Set Up Content 

We will curate a basic document to allow the set up of your business entity in the Content Management System. This will include a curation of your social media pages, website domains, business description and other key data. 

Download Entity Set Up Document

PDF Test Document

Website Structure Agreement

We map out and agree the outline site map for launch. Most of our sites include drag and drop navigation and this can be added to and amended. We clearly indicate what control you have over your web structure and navigation at confirmation of order.

Website Layout Agreement

Signed agreement on the look and feel of the website. This will include a clear graphic representation of the homepage and main content page layout/s as per the style of website purchased.

Website Design Style Sheet

On completion of the site we create an Style Sheet document outlining the design styles used for your website detailing everything from font style, to palette colours, paragraph styles and a host of other details tat will help you support your brand development both on and off line.

Website Completion Certificate

This detailed document is your certificate of quality assurance and signs off all stages of the project and what has been completed through the build stage. This is our commitment to you that your project detail has been checked at every stage.


Like most businesses Plan B have experienced substantial increases on their costs - everything from hosting, security and of course software development and support. This has had a very real impact on our costs and it is therefore important that we explain to our clients that maintenance charges for changes that are site or client specific ARE chargeable.

For Plan B we offer a hybrid of inhouse and outsourced maintenance and development. It has always been the best way for us as a business. External support costs have increased dramatically over the past year and we cannot help but pass that on. For the vast majority of our clients there will be no difference as our templated sites are fully covered with support and fixes as they are required. We are also continuing with the ongoing development of our software. That has not changed.

However site and client specific changes and amendments have to be paid for and whilst we have always tried to absorb as many of these sometimes small charges that is not something that we can realistically afford to keep doing - we will always try but sometimes there is a direct cost and we have to pass it on. It is important to express that maintenance charges are not a profit centre; they are a passed on cost and absolutely no more. 

For most small businesses we'd suggest that a maintenance plan is not required but for larger sites and group sites we would probably suggest it's worthwhile considering a maintenance plan with a fixed monthly cost.

Plan B offer all inclusive annual maintenance contracts to cover your business as required. All other maintenance is chargeable on an hourly rate or on a project by project agreement.

Please email us for up to date pricing and plans

Company Details

Plan B consists of two limited companies trading separately in the areas of digital marketing and events management and you can find all registered details here

Plan B Company Details

Plan B

Website Privacy Statement

This privacy policy sets out how Plan B uses and protects any information that you give Plan B when you use this website.

Plan B is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Plan B may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 1st, 2016.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Plan B

Website Terms and Conditions

Your use of the Plan B Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.

Ownership of Web Site

This Web Site belongs to Plan B.


Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.


The images, logos and names on this Web Site which identify Plan B or third parties and their products and services are proprietary marks of Plan B and/or the relevant third parties. Nothing contained in this Web Site shall be deemed to confer on any person any license or right on the part of Plan B or any third party with respect to any such image, logo or name.


Plan B reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this Web Site. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Phone Calls and Emails

Telephone calls using the telephone numbers provided on this Web Site and email correspondence with Plan B at the email addresses accessible through, or discernible from, this Web Site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

Telephone charges

The price of calls may vary depending on your telecoms supplier. Please check with your operator for exact charges.


Commercial use

This Web Site is for non-commercial, personal use only. The services contained on this Web Site may be supplied on a commercial basis on payment to Plan B or its service or product suppliers of its charges from time to time. Please contact us.

In the event that you use any of the services contained on this Web Site for commercial use, Plan B shall be entitled to charge you at its applicable rates in respect of such commercial use.


The copyright in the material contained in this Web Site belongs to Plan B or its licensed source. Any person may copy any part of this material, subject to the following conditions:

the material may not be used for commercial purposes;

the copies must retain any copyrights or other intellectual property notices contained in the original material;

the products and technology or processes described in this Web Site may be subject to other intellectual property rights reserved by Plan B or by other third parties with no license granted in respect of those intellectual property rights); images on this Web Site are protected by copyright as its text by IPR and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

Changes to Terms and Records of Agreements

We reserve the right to change these terms and conditions at any time by posting changes on the Web Site. It is your responsibility to review the Web Site terms and conditions to ensure you are aware of the latest terms and conditions. Your use of this Web Site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted.

Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company or individual supplier with whom you contract.


Whilst Plan B has taken due care and attention in the preparation of the contents of this Web Site, this Web Site and the information, names, images, pictures, logos, icons regarding or relating to Plan B or our products and services marketed on the site (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Plan B be liable, whether in contract or tort (including negligence or breach of statutory duty) or otherwise for any losses sustained and arising out of or in connection with use of this Web Site including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.

Plan B does not represent that the information contained in this Web Site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this Web Site or for any reliance placed by any person on the information.

Plan B does not warrant that the functions or materials accessible from or contained in this Web Site will be uninterrupted or error free, that defects will be corrected or that this Web Site or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this Web Site) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude Plan B's liability for death or personal injury resulting from negligence of Plan B.

Intellectual Property Rights

All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this Web Site belong to Plan B or its licensed source. All rights of Gailes Hotel in such Intellectual Property Rights are hereby reserved.

Jurisdiction and Law

Gailes Hotel makes no representation that any product or service referred to on or through the Web Site is appropriate for use, or available in other locations. The information and other materials contained in this Web Site may not satisfy the laws of any other country and those who choose to access this Site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

These Terms and Conditions and any terms and conditions relating to products or services described in this Web Site shall be governed by and construed in accordance with the law of Scotland. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Scotland.

Links to other Web Sites

Certain (hypertext) links, advertisements or suppliers promotion will lead you to Web Sites that are not under the control of Gailes Hotel. When you activate any of these links, you will leave Plan B Web Site by opening a new window and we have no control over and will accept no responsibility or liability in respect of the material on any such other Web Site. By allowing links with third party Web Sites Plan B does not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Force Majeure

Every effort will be made to carry out the contract but its due performance is subject to cancellation by Plan B or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any act of God, War, Strike, Lockout or other labour dispute, Fire, Flood, Drought, Legislation, or other cause (whether of the foregoing class or not) beyond the sellers control.

Plan B

Website Accessibility

We have tried to make this website as accessible as possible and easy to use for everyone, regardless of circumstance or ability.

All our page templates comply with the WCAG Priority 2 checkpoints as a minimum requirement. And we make every effort to ensure that all the content on our site meets this standard too. We are making every effort to ensure that we don't exclude any users. For example:

  • We try to use clear and simple language.
  • We use alternative text for all our images 
  • Were possible the HTML we produce conforms to the standard: XHTML 1.0 Strict
  • We have tested the colours we use in the design for contrast.

We try to publish all our text content as accessible HTML rather than in other formats such as PDF. Where we do publish PDFs or other formats our policy is to make them as accessible as we can.

Please feel free to share the content of this page with your friends – simply click on where you would like to share it.

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